Accessibility Statement for Arriva e-shop
Accessibility Statement for Arriva e-shop Services
ARRIVA vlaky s.r.o., with its registered office at Křižíkova 148/34, Karlín, 186 00 Prague 8, registered in the Commercial Register maintained by the Municipal Court in Prague under file no. C 155614, ID no. 28955196,
as the operator of the e-shop and at the same time as a carrier,
and the following carriers:
ARRIVA CITY a.s., with its registered office at Železničářů 885, Kladno – Kročehlavy, registered in the Commercial Register maintained by the Municipal Court in Prague under file no. B 9860, ID no.: 27229131,
ARRIVA autobusy a.s., with its registered office at Na Ostrově 177, Chrudim III, 537 01 Chrudim, registered in the Commercial Register maintained by the Regional Court in Hradec Králové under file no. B 2136, ID no.: 25945408,
hereby issue this accessibility statement pursuant to § 14 of Act No. 424/2023 Coll., on requirements for the accessibility of certain products and services.
This statement applies to the online shop https://shop.arriva.cz and the associated mobile application. For the purposes of this accessibility statement, the mobile application is also considered part of the website.
Service category: public scheduled transport and rail transport services (with the exception of urban and regional transport) pursuant to § 2 para. 2 letter f) of Act No. 424/2023 Coll.
Part or element of the service for which accessibility is ensured: the Arriva e-shop website, services provided on mobile devices including mobile applications, electronic travel documents and services of the electronic system for their issuance.
1. General Description of the Service and Explanations Necessary to Understand How the Service Works
The service provider enables users to search for selected train or bus connections via the website and mobile application. Based on the search result, it is possible to purchase tickets – electronic travel documents – by online payment card (credit, debit, Google Pay, Apple Pay), instant bank transfer (PayU S.A.) or prepaid credit. Users can create a user and credit account, browse available information, return a ticket, send an enquiry via the contact form and more. A more detailed description of how the service works can be found in the contractual terms and conditions. Simplified instructions are available on the FAQ page.
Prerequisites for using the service: internet connection, a standard personal computer running Microsoft Windows (version XP or later), Linux or Mac OS X, or other compatible devices, or a mobile phone running iOS or Android.
Restrictions on use of the service: Only persons aged 15 or over may make purchases in the ARRIVA e-shop.
Information on the accessibility of vehicles and on the conditions of carriage for persons with reduced mobility and orientation is set out in the relevant contractual conditions of carriage.
2. Compliance Status
The Arriva e-shop is designed and developed in accordance with the technical standard EN 301 549 and the principles of WCAG 2.1 (Level AA).
The content and functionalities of the website are perceivable, operable, understandable and robust, and fully comply with the accessibility requirements for services under Act No. 424/2023 Coll.
The website functions on standard devices and is accessible to a wide range of users, including persons with visual, hearing or motor impairments.
3. Information on Compliance with Accessibility Requirements
Technologies Used and Accessibility Principles
The Arriva e-shop is a modern web application built on the React + TypeScript + Vite platform, complying with the standards HTML5, CSS3, ARIA and JavaScript (ES2022). The following principles and technical measures were applied during development:
- Responsive design for mobile, tablet and desktop devices.
- Navigation is fully operable by keyboard (Tab, Enter, Esc).
- All functions are available without the use of a mouse.
- Text and visual contrasts meet WCAG 2.1 AA level.
- All images and icons have alternative texts (alt).
- Heading structure (H1–H6) maintains a logical hierarchy.
- The page language is indicated by the lang attribute (cs / en).
- Forms use <label> descriptors and clear error messages.
- Components use the Radix UI and Headless UI libraries with built-in accessibility support.
- Dynamic elements (e.g. modal windows, drop-down lists) use correct ARIA attributes.
- Notifications and errors are readable by screen readers.
- The website is compatible with assistive technologies (NVDA, JAWS, VoiceOver).
Compliance with Accessibility Requirements
| Requirement under Act No. 424/2023 Coll. (Annex 1, Section III) | Description of requirement | How it is met in the Arriva e-shop | Status |
|---|---|---|---|
| Making information about the functioning of the service accessible through more than one sense | Information must be accessible visually and, where applicable, audibly or in text form. | Text content supplemented with alternative texts (alt); forms have clear labels; audio form is not required. | Compliant |
| Understandable presentation of information | Text and navigation must be logical and comprehensible. | Consistent terminology and UI; components use semantic HTML (e.g. <nav>, <main>, <button>). | Compliant |
| Perceivability of information and operability of the website | Content must be keyboard-accessible, readable and allow sufficient time for reading. | Full keyboard navigation (Tab, Enter, Esc); key elements have focus states and aria-labels. | Compliant |
| Text formats and alternatives to non-text content | Content must be available in machine-readable formats and supplemented with alternative presentation. | Images, logos and icons have alt attributes; key information is also available in text form. | Compliant |
| Adequate font size, contrast and readability | Text must have sufficient contrast, size and spacing. | CSS styling tested against WCAG 2.1 AA (contrast ≥ 4.5:1); font size 16–18 px, responsive. | Compliant |
| Accessibility of content for different senses | Information should be available in various ways. | Textual and visual communication; content can be read by screen reader. | Compliant |
| Consistency and predictability of website behaviour | Elements must function predictably and consistently. | Components share consistent behaviour (e.g. buttons, links, modals); no unexpected context changes. | Compliant |
| 8. Compatibility with assistive technologies | The website must be compatible with assistive technologies. | Tested with NVDA and VoiceOver screen readers; valid HTML structure. | Compliant |
| 9. Ability to operate without a mouse | All functions available via keyboard. | Confirmed by testing in Chrome / Edge / Firefox; no mouse-only functions. | Compliant |
| 10. Accessibility of language version | The page language must be indicated. | Dynamically switched lang="cs" / lang="en" in <html>. | Compliant |
| 11. Stability of content | Content must not change unexpectedly during interaction. | Changes following interaction (dialogs, toggles) use ARIA Live regions. | Compliant |
| 12. Sufficient time for reading / responding | The user must have time to respond to content. | No automatic closing, time limits or auto-refresh are used. | Compliant |
| 13. Compatibility with mobile devices | Accessibility also on phones and tablets. | Responsive design, tested for iOS and Android. | Compliant |
| 14. Making transport service information accessible | Information about connections must be readable and comprehensible. | Transport data presented in text form, including headers, stations and times; tables are readable by screen readers. | Compliant |
4. Feedback and Contact Details
Users may send comments on the accessibility of the website or notifications of its unavailability to: info@arriva.cz
The service provider will endeavour to remedy any shortcomings or offer an alternative means of making information accessible. Information about the accessibility of the service will also be provided in audio form upon request.
Enforcement Procedures
In the event of an unsatisfactory response to a notification or request, you may contact the relevant supervisory authority:
Rail passenger transport services pursuant to § 2 para. 2 letter f) of Act No. 424/2023 Coll.:
Railway Authority (Drážní úřad), registered office at Bělehradská 222/128, 120 00 Prague 2, website: www.du.gov.cz, e-mail: podatelna@du.gov.cz, telephone: +420 226 523 368
Public scheduled transport services pursuant to § 2 para. 2 letter f) of Act No. 424/2023 Coll.: The locally competent authority is the regional authority of the region in which the service is provided. Contact details for the relevant regional authorities are available here: https://www.czechpoint.cz/sovm/
Preparation of This Statement
This statement was prepared using the method of self-assessment of the accessibility of the services provided.
This statement was prepared on 10 October 2025 and will be updated on an ongoing basis.